Responsible Gaming

Royce Hotel & Casino adheres to the PAGCOR’s Code of Conduct for Responsible Gaming. We are also committed to directing people with gaming problems to help services and to preventing underage gambling and unattended minors in our casino.

PROBLEM GAMBLER – an individual affected by gambling to the point of no longer having normal control or rational judgement, leading to problems in other areas of the gambler’s life.

PROBLEM GAMBLING – an urge to continuously gamble despite harmful negative consequences or a desire to stop. It is often defined by whether harm is experienced by the gambler or others, rather than by the gambler’s behavior.

A gambling behavior that causes disruptions in any major area of life: psychological, physical, social, or vocational. The term “Problem Gambling” includes, but is not limited to, the condition known as “Pathological”, or “Compulsive” Gambling, a progressive addiction characterized by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, “chasing” losses, and loss of control manifested by continuation of the gambling behavior despite mounting, serious, negative consequences.

EXCLUSION PROGRAM

Royce Hotel & Casino provides patrons who feel that they are developing a problem with gambling with the option of barring them from the gaming venue or site.

Royce Hotel & Casino will not disclose information gathered during the facilitation of an application for Exclusion to any third party, unless legally obliged to do so or with the player’s consent.

All information and data, especially the identity of excluded persons, will be treated as classified information by the designated personnel of Royce Hotel & Casino, who are given access to the National Database of Restricted Persons (NDRP).

TYPES OF EXCLUSION PROGRAMS:

SELF EXCLUSION/BANNING - for patrons who feel that they are developing a problem with gambling. Applicants may request an exclusion period of 6 months, 1 year, and 5 years. After the completion of the exclusion period, the self exclusion order will be lifted automatically.

A self exclusion/banning period for the first six (6) months is irrevocable.

Requirements:

Accomplish Self Exclusion application form: https://www.pagcor.ph/regulatory/pdf/Self-Exclusion-Application-Form.pdf
Photocopy of government-issued photo ID
Two (2) 2x2 colored photo
Taken within the last 6 months prior to application
Full-face view directly facing the camera
No facial accessory (hat, glasses, facemask, etc.)
If non-personal submission, selfie or video call is required for confirmation
Patrons may directly file their Online Self-Exclusion Application (OSEA) through the following link: https://OSEA.pagcor.ph

FAMILY EXCLUSION/BANNING - for loved ones (Spouse, Child, Parents) who need help with problem gambling.

Applicants may request an exclusion period of 6 months, 1 year, and 3 years. After the completion of the exclusion period, the family exclusion order will be lifted automatically.

Requirements:

Accomplish Family Exclusion application form: https://www.pagcor.ph/regulatory/pdf/Family-Exclusion-Application-Form.pdf
Photocopy of government-issued photo ID of respondent
Photocopy of government-issued photo ID or school ID of applicant
Two (2) 2x2 colored photo of the respondent
- Taken within the last 6 months prior to application
- Full-face view directly facing the camera
- No facial accessory (hat, glasses, facemask, etc.)
If non-personal submission, selfie or video call is required for confirmation
Birth certificate of respondent - If applicant is the parent or child (at least 18 years of age), or
Marriage contract/certificate - If applicant is the spouse
Exclusion/banning will be implemented across all sites, licensed and operated by PAGCOR.

Exclusion forms may be downloaded through the PAGCOR website at http://www.pagcor.ph/regulatory/exclusion.php and send to:

ROYCE RESPONSIBLE GAMING

Contact: (045) 499-0265 / 0916-543-9904

Email: chr.manager@roycehotelcasino.com

Website: www.roycehotelandcasino.com

PAGCOR

Email: ResponsibleGaming@pagcor.ph

Website: www.pagcor.ph/regulatory

MET LIVE BUILDING

Central Business Park 1-A

Macapagal Boulevard cor. EDSA Extension,

Pasay City 1300

WARNING SIGNS OF PROBLEM GAMBLING

Problem gambling, also known as gambling addiction or compulsive gambling, involves a pattern of gambling behavior that disrupts personal, family, or vocational pursuits. Here are common signs of problem gambling:

Behavioral Signs
- Chasing losses: Continuing to gamble in an attempt to recover previous losses.
- Increasing bets: Needing to gamble with more money to achieve the same excitement.
- Preoccupation: Constantly thinking or talking about gambling.
- Lying about gambling: Hiding the extent of gambling from family or friends.
- Neglecting responsibilities: Skipping work, school, or family obligations to gamble.
- Failed attempts to stop: Trying to quit or cut back but being unable to.

Financial Signs
- Unexplained debts: Frequent borrowing or selling personal possessions.
- Financial distress: Overdue bills, unpaid loans, or maxed-out credit cards.
- Secretive about money: Being evasive about finances or asking for loans without clear reasons.

Emotional and Psychological Signs
- Mood swings: Irritability, anxiety, or depression, especially when not gambling.
- Restlessness: Feeling agitated or bored when not able to gamble.
- Guilt or shame: Feeling remorse after gambling sessions.

Social Signs
- Relationship problems: Conflict with family or friends over gambling.
- Isolation: Withdrawing from social activities or lying about whereabouts.
- Neglecting hobbies: Losing interest in things that once brought joy.

NEGATIVE IMPACT ON EXCESSIVE GAMBLING

Impact on the Individual
- Mental health issues: High risk of depression, anxiety, stress, and suicidal thoughts.
- Financial ruin: Accumulation of debt, bankruptcy, loss of assets.
- Addiction cycle: Compulsive gambling behaviors that are difficult to control.
- Decline in physical health: Neglect of sleep, nutrition, and general wellness.
- Poor work or academic performance: Frequent absenteeism, job loss, or dropping out of school.
- Criminal behavior: Theft, fraud, or embezzlement to fund gambling.

Impact on the Family
- Emotional trauma: Stress, anxiety, and emotional distress for spouses and children.
- Relationship breakdown: Increased conflict, trust issues, separation, or divorce.
- Financial instability: Shared debts, loss of savings, inability to meet basic needs.
- Neglect of responsibilities: Lack of parental involvement or support in family life.
- Child impact: Children may suffer from neglect, anxiety, or academic decline.

Impact on Society
- Increased crime rates: Financial desperation can lead to illegal activity.
- Burden on social services: Higher demand for welfare, housing, and mental health services.
- Economic costs: Lost productivity in the workforce and costs related to law enforcement and healthcare.
- Public health concern: Gambling addiction is a recognized behavioral health issue requiring widespread intervention.
- Homelessness and poverty: Especially in severe cases where financial loss is extreme.